SSI in ANGEL Help Files
The Student Survey of Instruction (SSI) has recently been redeveloped to seamlessly integrate into SPC instructor's ANGEL courses. The survey is now delivered as an ANGEL survey which contains a Flash movie that records the student's responses and communicates with the survey database.
The biggest advantage of the new format is that once it is added to an ANGEL course, it does not need to be added or changed again. Even when the course is copied from session to session, the SSI ANGEL survey is carried over and functions for the new course. Find out how to add the SSI to your ANGEL course.
End User Requirements
The student must have:- ANGEL account
- an eCampus course
- Flash Player version 9 installed in the browser they are using
Tutorials
-
How to add the SSI to your ANGEL Course
http://it.spcollege.edu/edtech/trainingCentral/angel/tutorials/tutorials.cfm?sectionTopic_id=271 -
If the student informs you that the locked content is not open, one main reason for this is the instructor placed a different password on the SSI from the locked content. If this occurs, follow the steps below to open the content for the student:
Part I - Determine that the student has taken the SSI Survey - http://it.spcollege.edu/flash_ssi/lockedout-tutorial.html#part1
Part II - Process for Opening Locked Content - http://it.spcollege.edu/flash_ssi/lockedout-tutorial.html#part2
- How to manually setup a "special case" SSI in ANGEL
Known Issues
- Internet Explorer users with Flash version 7 or earlier will be prompted to install Flash version 9 - http://www.adobe.com.
- Internet Explorer users may be prompted that the page is not secure and asked whether or not to install a certificate. See Troubleshooting #2.
- Firefox browser users may just see the SSI Flash movie background but no images or text appear. See Troubleshooting #3.
#1 - No SSI Quiz Appears
If the SSI simply does not appear, there are several troubleshooting steps you can take:
#2 - The SSI loads but is blank
This issue is only known to happen in the Firefox browser when the user has an older version of Flash
Unlike Internet Explorer, which prompts the user to download the latest version of Flash, Firefox does not. The user will need to install Flash version 9 in their browser and then revisit the ANGEL survey page.
#3 - The SSI loads but the loading bar never hits 100% and it doesn't advance
Occurs when no response is received from the ColdFusion server or when the end user's Flash Player cannot contact the ColdFusion server. The user will need to install Flash version 9 in their browser and then revisit the ANGEL survey page. If the issue is not resolved after installing the latest Player and reloading the page call the Helpdesk and notify them of the error. The Helpdesk will contact the appropriate WITS department members.
#4 - Error Message: #0203-1019 The survey you requested is unavailable due to a lack of information...
This error message appears if the HTML code that places the Flash movie in the ANGEL survey is incorrect. A course editor will need to edit the Section Header of the ANGEL survey and verify that the following three ANGEL tokens are corrently entered as attributes in the <param> and <embed> tags: $COURSE_ID$, $USER_NAME$, $USER_ID$
The HTML <param name="movie"> tag should be as follows:
The HTML <embed> tag should be as follows:
In this scenario, the easiest solution may be for the instructor to remove the SSI and re-add it to the course.
http://it.spcollege.edu/edtech/trainingCentral/angel/tutorials/tutorials.cfm?sectionTopic_id=271
#5 - Error Message: Could not connect to survey database...
The eCourse Catalog database or server is unavailable. The Helpdesk should be contact if this error appears to notify WITS.
Upon receiving this message, the ANGEL survey's Submit button is enabled for the student. This allows students to unlock any content that relied on their SSI submission despite our technical diffculties.
#6 - Error Message: Survey requested (ANGEL_ID) was not found in the database...
The ANGEL course is not in the eCourse Catalog and the SSI was unable to add it automatically. When this error occurs the system administrator is notified via email and will attempt to correct the issue.
Upon receiving this message, the ANGEL survey's Submit button is enabled for the student. This allows students to unlock any content that relied on their SSI submission despite our technical diffculties.
#7 - Error Message: Unable to create survey result set for this course...
There is an issue with the eCourse Catalog database. When this error occurs the system administrator is automatically notified via email and will attempt to correct the issue.
Upon receiving this message, the ANGEL survey's Submit button is enabled for the student. This allows students to unlock any content that relied on their SSI submission despite our technical diffculties.
#8 - Error Message: The survey you requested is not yet open. Please return on XX/XX/XXXX ...
The date listed in the error message is the date upon which the user can return to complete the SSI for this course. If this date is incorrect, you should contact Laurel Lynch (lynch.laurel@spcollege.edu), the eCourse catalog manager, with the correct start date, the instructor's name, the ANGEL Course ID, and the course class number.
When this error occurs, the ANGEL survey's Submit button is NOT enabled for the student.
#9 - Error Message: The survey you requested has been closed since XX/XX/XXXX ...
The date listed in the error message is the date when the SSI was closed for this course. If this date is incorrect, you should contact Laurel Lynch (lynch.laurel@spcollege.edu), the eCourse catalog manager, with the correct closing date, the instructor's name, the ANGEL Course ID, and the course class number.
Upon receiving this message, the ANGEL survey's Submit button is enabled for the student. This allows students to unlock any content that relied on their SSI submission despite our technical diffculties.
#10 - Error Message: The survey you requested is not available to be taken...
The course has no survey start and close dates associated with it in the eCourse Catalog. Contact Laurel Lynch (lynch.laurel@spcollege.edu), the eCourse catalog manager, with the correct start and close dates, the instructor's name, the ANGEL Course ID, and the course class number.
Upon receiving this message, the ANGEL survey's Submit button is enabled for the student. This allows students to unlock any content that relied on their SSI submission despite our technical diffculties.
#11 - Error Message: Our records indicate you have already submitted the survey for this course....
Each ANGEL user is only allowed to submit the SSI once for each course. Once it has been submitted, this message is displayed whenever the user returns to the SSI in the course.
Upon receiving this message, the ANGEL survey's Submit button is enabled for the student. This allows students to unlock any content that relied on their SSI submission.